Role Title: Visitor Guide
Hours: Minimum 3 half day sessions per month (Approx 12 hrs/month)
Location: Safeside, West Midlands Fire Service HQ, Vauxhall Road, Nechells Birmingham.
Purpose: The purpose of Safeside is to inspire people to think and act safely. Visitor Guides are a critical part of the Safeside Team and essential to the delivery of the key safety messages to all Safeside visitors
Principal Function: Based at the Safeside facility you will act as a volunteer visitor guide (Guide) for groups visiting Safeside, taking them through various interactive scenarios. Each visitor group will take part in up to 10 interactive safety scenarios, each of which has its own set of key safety messages. Each visit should take approximately 2.5 hrs per group.
As the Guide, it is your job to ensure that the group (of up to 6 people) you are responsible for leaves having gained a high quality, educational experience where key safety messages are understood and have been taken in by all visitors.
Duties and tasks:
This list shows the types of duties that may be required
Reporting To: Safeside Volunteer Co-ordinator
Dress Code: Safeside uniform will be supplied which should be worn when volunteering at Safeside. Smart and practical footwear will be required
Training: All volunteers will receive necessary training before being able to guide visitors. As a Guide, you will be required to undertake training before you start work. You will only be allowed to lead a group through a visit on your own when you have shown that you are confident and able to do so. This will depend on your ability and pace of learning and may require you, on occasion, to take work home as part of your development. Any necessary on-going support and training will be given by the Safeside Staff Team
Volunteering at Safeside offers:
Personal Qualities Required:
All volunteer appointments will be made at the discretion of the Volunteer Co-ordinator and are subject to a probationary period and an enhanced CRB check. The Safeside Volunteer Co-ordinator will be responsible for processing the
documentation and liaising with the volunteers. The volunteer will incur no expense for the CRB check.
Please note that we operate a NO SMOKING policy on the Safeside site.